Privacy Policy
Last Updated: 2024-8-12
TLC Solutions Inc ("we", "us", or "our") operates D4N (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We collect several types of information to provide and improve our Service to you, including:
a. Personal Information
Member Information: We collect and store personal information about members, including names, addresses, phone numbers, email addresses, and other identifying information.
b. Communication Information
Messages and Emails: We collect and store the content of communications, including messages, emails, SMS messages, and other forms of electronic correspondence between members and other parties.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Service.
- To improve, personalize, and expand our Service.
- To communicate with you, including responding to your inquiries and providing customer support.
- To manage your account and provide updates or other relevant information.
- To protect against and prevent fraud, unauthorized transactions, claims, and other liabilities.
- To comply with legal obligations and enforce our policies and agreements.
How We Share Your Information
We do not share your personal information with third parties except in the following circumstances:
Service Providers
We may share your information with third-party service providers who assist us in operating our Service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Data Security
We take the security of your data seriously and use commercially reasonable efforts to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as is necessary for the purposes of providing the service.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal data from our platform.
If you make a request, we have one month to respond to you.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time.
Cookie Policy
This Cookie Policy explains how TLC Solutions ("we", "us", or "our") uses cookies and similar technologies on our D4N platform (the "Service"). By using the Service, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. They help the website remember your actions and preferences (such as login details, language, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How We Use Cookies
We use cookies for the following purposes:
a. Essential Cookies
These cookies are necessary for the operation of our website and cannot be switched off in our systems. They are usually set only in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
b. Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand how visitors interact with our site by collecting and reporting information anonymously. This includes which pages are the most and least popular and how visitors move around the site. The information collected through these cookies is aggregated and does not identify you personally. Without these cookies, we wouldn’t be able to know when you’ve visited our site or how well the site is performing, making it difficult to optimize our content and user experience.